Our returns policy is designed to give you peace of mind, whether you’re purchasing for yourself, or on behalf of your customer.
All items from our store may be returned within 90 days of purchase for a partial refund, no questions asked. To help cover the cost of return shipping, inspection, and re-packaging, returns are subject to a 15% restocking fee. See details below.
Projects can change. Accidents happen. Our exchange policy is designed to allow for some flexibility to adjust as needed during your project. Qualified exchanges won't be charged shipping and are not subject to a restocking fee! Contact us to start an exchange.
If after you’ve received your order, you feel our system is not a good fit, or your project specs change unexpectedly, feel free to return your complete order for a full refund! We’ll even cover the return shipping. To return your complete order, please contact us directly.
We stand behind the quality and craftsmanship of our product.
All Cable Bullet cable railing components carry a limited warranty that covers any defect or damage due to poor workmanship or defective material on our part. If any component fails during installation, we will replace the necessary component free of charge and cover the expedited shipping to get your project back on track!
If any components are damaged in transit to your location, please contact us immediately so we can send replacement parts!
Request your return within 90 days of ordering.
To start a return, contact us or visit our returns portal. Our team will process your return request within 1-5 business days. Once approved, we will email an authorization number and a pre-paid shipping label.
To be eligible for a refund, all returns must include an authorization number!
Once your return has been received, inspected, and approved, your refund will be applied to the payent method used on the original order. Please allow 1-5 business days to process your return.
Returned items must be unused in as-new condition.
We cannot accept pre-installed components. Used or damaged components will be rejected and will not be refunded.
Kits must be returned complete.
Incomplete or partial kits will not be refunded. Similarly, we do not accept returns of partial or cut spools of cable. Missing components will be deducted from your refund amount based on their full individual retail value.
All items must be returned in their original packaging.
If the original packaging is lost or damaged, we may ask you to hold your return until we can provide replacement packaging.
Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!
Cable Bullet is not responsible for unauthorized return shipments lost in transit. To be eligible for any refund, please follow all Cable Bullet return instructions and use only the provided return shipping labels.
Exchanges must be started within 30 days of receiving your order.
After 30 days, all exchanges will be treated as simple returns with any applicable restocking fees applied.
No-Penalty Exchanges are limit once per order.
As a courtesy, we will cover all shipping charges on eligible exchanges. However, multiple exchanges on a single order will be treated as returns, with all applicable restocking fees and shipping charges applied.
Once your rail components have been installed, they cannot be exchanged or returned.
When in doubt, contact us or test your application before continuing with the full project. Lay your posts out before anchoring them down, especially in or around stairs. Most adjustments can be made without installing any railing components.
All exchanges must be made using the original packaging.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging. Anti-chafe tape is part of your post and handrail packaging and protects the finish of your posts in transit.
Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!
Replacment components will be invoiced before shipment. Once your exchange return has be received, inspected, and approved, your refund will be applied to the payment method used on the original order. Please allow 1-5 business days to process your return.
Request your full return within 30 days of ordering.
To receive a full refund, orders must be returned complete.
Partial returns will be subject to all return guidelines and any applicable restocking fees.
All returns must be made using the original packaging.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging.
Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!
