For setting cables in

soft or hardwood posts

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For fitting cables through

vinyl or composite post sleeves

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Tensioners, posts & handrail for

aluminum or steel railing

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For anchoring cables to

masonry posts or columns

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Guides for installing the Cable Bullet system

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Instructions for treating and preserving your cable railing

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Returns

Our Service Commitment

Our returns policy is designed to give you peace of mind, whether you’re purchasing for yourself, or on behalf of your customer.

Don't Like it? Don't pay for it

If after you’ve received your order, you feel our system is not a good fit, or your project specs change unexpectedly, feel free to return your complete order for a full refund! We’ll even cover the return shipping.

To return your complete order, please contact us directly.

Return what you don't use

All items from our store may be returned within 90 days of purchase for a partial refund, no questions asked. Some restrictions do apply. Please review our returns guidelines listed below.

No-Penalty Exchanges

Projects can change, and accidents happen. If you, or your customer purchased the wrong hardware, let us know. We’ll exchange it without a restocking fee and you won’t pay for return shipping!

contact us to start an exchange.

90-Day Simple Returns Guidelines

Please review the following guidelines for Cable Bullet returns:

  1. All unused items in as-new condition may be returned within 90 days of purchase. We will not accept used or damaged components. To start a return visit our returns portal.
  2. Kits must be returned complete. Incomplete or partially used kits will not be refunded. Similarly, we do not accept returns of partial or cut spools of cable. Missing secondary components will be deducted from your refund amount based on their full individual retail value. We do not accept returns on used cutters, drivers, bits or drill guides.
  3. Items must be returned in the original packaging. If the original packaging is lost or damaged, we may ask you to hold your return until we can provide replacement packaging.
  4. Once a return request has been approved, we will send you a pre-paid return label.
  5. To help cover the cost of return shipping, inspection, and re-packaging, a 10% restocking fee will be subtracted from all refunds.
  6. Once your return has been received, inspected, and approved, your refund will be applied to the payment method used on the original order.

Rental Crimping Tools

Used crimping tools, as part of our installation kit or tool rental program, may be returned for a partial refund of $75. Please include the crimper, die set, and stand in the original carrying case. Because project demands can vary substantially, we do not accept returns on used cutters, drivers, bits or drill guides.

1-Year Manufacturer's Warranty

We stand behind the quality and craftsmanship of our product.

All Cable Bullet cable railing components carry a 1-year limited warranty that covers any defect or damage due to poor workmanship or defective material on our part. If any component fails during installation, we will replace the necessary component free of charge and cover the expedited shipping to get your project back on track!

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Please Note:

Cable Bullet is not responsible for shipments damaged or lost in transit.

If you are unable to use the original packing material, it is your responsibility to verify that the return shipment is packaged to meet your carrier’s specifications.


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