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Our Service Commitment

Our returns policy is designed to give you peace of mind, whether you’re purchasing for yourself, or on behalf of your customer.

Defects & Damages

We stand behind the quality and craftsmanship of our product.

All Cable Bullet cable railing components carry a limited warranty that covers any defect or damage due to poor workmanship or defective material on our part. If any component fails during installation, we will replace the necessary component free of charge and cover the expedited shipping to get your project back on track! Make sure you take photos of the damaged components.

If any components are damaged in transit to your location, please contact us immediately so we can send replacement parts! You must contact us within 5 days of receiving your order to report any damaged parts.

*Guidelines

Returns Guidelines

All unused or unopened items from our store may be returned within 90 days of purchase for a partial refund, no questions asked. To help cover the cost of return shipping, inspection, and re-packaging, returns are subject to a 15% restocking fee. See details below.

Request your return within 90 days of ordering.

To start a return, contact us or visit our returns portal. Our team will process your return request within 1-5 business days. Once approved, we will email an authorization number and a pre-paid shipping label.

To be eligible for a refund, all returns must include an authorization number!

Once your return has been received, inspected, and approved, your refund will be applied to the payment method used on the original order. Please allow 1-5 business days to process your return.

Returned items must be unused in as-new condition.
We cannot accept pre-installed components. Used or damaged components will be rejected and will not be refunded.

Kits must be returned complete.
Incomplete or partial kits will not be refunded. Similarly, we do not accept returns of partial or cut spools of cable.

All items must be returned in their original packaging.
If the original packaging is lost or damaged, we may ask you to hold your return until we can provide replacement packaging.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!

Cable Bullet is not responsible for unauthorized return shipments lost in transit. To be eligible for any refund, please follow all Cable Bullet return instructions and use only the provided return shipping labels.

How to Submit a Return Request

Click the profile icon in the store's header, or login here and then request a return.

  1. Log in to your account:
  • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.
  1. Click the order that you want to submit the return for.
  2. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Exchange Guidelines

We at Cable Bullet understand that project designs on paper do not always translate in practice. Occasionally, differing measurements, variations in landscape, changes to the project plan, and new information require different products than originally ordered. To account for these situations, our exchange policy is designed to allow for some flexibility to adjust as needed during your project. Up to one exchange resulting from these scenarios can be initiated at no penalty. Qualified exchanges won't be charged shipping and are not subject to a restocking fee! Contact us to start an exchange.

Exchanges must be started within 30 days of receiving your order and the exchanged items must be unused in as-new condition. Damaged items must be reported within 5 days of receiving your order.
After 30 days, all exchanges will be treated as simple returns with any applicable restocking fees applied.

No-Penalty Exchanges are limit once per order.
As a courtesy, we will cover all shipping charges on eligible exchanges. However, multiple exchanges on a single order will be treated as returns, with all applicable restocking fees and shipping charges applied.

Once your rail components have been installed, they cannot be exchanged or returned.
When in doubt, contact us or test your application before continuing with the full project. Speak with your installer to ensure the proper components are ready for installation. Lay your posts out before anchoring them down, especially in or around stairs. Most adjustments can be made without installing any railing components.

All exchanges must be made using the original packaging and properly stored.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging. Anti-chafe tape is part of your post and handrail packaging and protects the finish of your posts in transit.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected! Please contact us with any questions regarding properly packaging your return.

Replacement components will be invoiced before shipment. Once your exchange return has be received, inspected, and approved, your refund will be applied to the payment method used on the original order. Please allow 1-5 business days to process your return.

Money Back Guarantee Guidelines

If after you’ve received your order, you feel our system is not a good fit, or your project specs change unexpectedly, feel free to return your complete order for a full refund! We’ll even cover the return shipping. To return your complete order, please contact us directly.

Request your full return within 30 days of ordering.

To receive a full refund, orders must be returned complete.
Partial returns will be subject to all return guidelines and any applicable restocking fees.

All returns must be made using the original packaging.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!