Returns

Our returns policy is designed to give you peace of mind, whether you’re purchasing for yourself, or on behalf of your customer.

30-Day Money Back Guarantee

If after you’ve received your order, you feel our system is not a good fit after all, or your project specs change unexpectedly, feel free to return your complete order for a full refund. We’ll even cover the return shipping and send UPS to pick up your package!

To return your complete order, please contact us directly.

90-Day Simple Returns Guarantee

Most items in our store may be returned within 90 days of purchase for a full or partial refund, however, some restrictions do apply. Full details are listed below. To start your return, visit our Returns Portal.

1-Year Manufacturer's Warranty

We stand behind the quality and craftsmanship of our product.

All Cable Bullet cable railing components carry a 1-year limited warranty that covers any defect or damage due to poor workmanship or defective material on our part.

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90-Day Simple Returns Guidelines

Please review the following guidelines for which Cable Bullet items may be returned. Please feel free to contact us with any questions or concerns.

Cable Bullet Kits

All Cable Bullet kits may be returned for a partial refund less shipping. Unless you are making an exchange, a 10% restocking fee will be subtracted from your return to cover the cost of inspecting and re-packaging these kits.

Cable Bullet kits may be returned under the following conditions:

  1. Returns must be in as-new condition. We will not accept used or damaged kits. Please be sure to use the original packaging to avoid damage in shipping.
  2. Kits must be complete. Incomplete or partially used kits will not be refunded. Missing secondary components may be deducted from your refund amount based on their full individual retail value.

    Cable

    All cable spools may be returned for a full refund less shipping. We do not accept returns of partial or cut spools of cable. Complete spools of cable will not incur a restocking fee.

    Spare Parts & Tools

    Individual spare parts or components, as well as any unused tools and drivers, may be returned for a full refund less shipping. As-new spare parts or tools will not incur a restocking fee.

    Used crimping tools, as part of our installation kit or tool rental program, may be returned for a partial refund of $75. Please include the crimper, die set, and stand in the original carrying case. Because project demands can vary substantially, we do not accept returns on used cutters or drivers.

    Spacer Bars

    Cable Bullet spacer bars may be returned for a full refund less shipping and will not incur a restocking fee. Per UPS regulation, please be sure to pack all spacer bars in no less than 3-inch tubes.


    Please Note:

    Cable Bullet is not responsible for shipments damaged or lost in transit.

    If you are unable to use the original packing material, it is your responsibility to verify that the return shipment is packaged to meet your carrier’s specifications.