If after you’ve received your order, you feel our system is not a good fit after all, or your project specs change unexpectedly, feel free to return your complete order for a full refund. We’ll even cover the return shipping and send UPS to pick up your package!
We stand behind the quality and craftsmanship of our product.
All Cable Bullet cable railing components carry a 1-year limited warranty that covers any defect or damage due to poor workmanship or defective material on our part.
All Cable Bullet kits may be returned for a partial refund less shipping. Unless you are making an exchange, a 10% restocking fee will be subtracted from your return to cover the cost of inspecting and re-packaging these kits.
All cable spools may be returned for a full refund less shipping. We do not accept returns of partial or cut spools of cable. Complete spools of cable will not incur a restocking fee.
Individual spare parts or components, as well as any unused tools and drivers, may be returned for a full refund less shipping. As-new spare parts or tools will not incur a restocking fee.
Used crimping tools, as part of our installation kit or tool rental program, may be returned for a partial refund of $75. Please include the crimper, die set, and stand in the original carrying case. Because project demands can vary substantially, we do not accept returns on used cutters or drivers.
Cable Bullet spacer bars may be returned for a full refund less shipping and will not incur a restocking fee. Per UPS regulation, please be sure to pack all spacer bars in no less than 3-inch tubes.
Cable Bullet is not responsible for shipments damaged or lost in transit.
If you are unable to use the original packing material, it is your responsibility to verify that the return shipment is packaged to meet your carrier’s specifications.