Warranty & Returns

Return Policy

30-Day Satisfaction Guarantee

All items from our store may be returned, within 30 days for a full refund of the original purchase price, less delivery.

We will not accept returns for used parts, partial spools and cut pieces of cable, or unused individual components originally purchased as part of a complete set.

Purchases may be returned in 4 easy steps:

  1. Visit UPS.com and enter your UPS Package Tracking number in the “TRACK” search window
  2. Click “Return This Package” from the tracking results page
  3. Select the reason for your return and enter any additional comments
  4. Select your label option: “Print Label”, “Email Link”, or “Get Mobile Code” to use at a convenient The UPS Store location

Packaging Your Return

All items returned within our 30-day return period must be in their original packaging, and in their original condition upon arrival.

Repack your purchase in the original packaging as you received it. Any items missing or damaged due to improper packaging will be deducted from your refund.

Once we have received your return, your account will be refunded. Please allow 1-3 business days to process your return payment. Return payments are credited to the original payment method used at the time of purchase.

Refused Deliveries

If an order is returned to us because it was refused at delivery, return shipping will be deducted from the refund amount and your order may be canceled without notice.

1-Year Limited Warranty

All Cable Bullet cable railing components carry a 1-year limited warranty that covers any defect or damage due to poor workmanship or defective material on our part. Returns under warranty will not incur any additional shipping charges.

This warranty does not cover damage due to improper installation, misuse or neglect by the installer.

Please note that even type 316-grade stainless steel will oxidize over time. When properly maintained, stainless steel will provide lasting beauty for years; however, exposure to harsh environments, chemicals, and abuse will accelerate the natural aging process.

 

 

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