All items from our store may be returned, no questions asked, within 30 days, for a full refund of the original purchase price, less delivery and return shipping.
We will not accept returns for partial cable spools, cut pieces or unused individual components originally purchased as part of a complete set.
All Cable Bullet cable railing components carry a 1-year limited warranty that covers any defect or damage due to poor workmanship or defective material on our part. Returns under warranty will not incur any additional shipping charges.
This warranty does not cover damage due to improper installation, misuse or neglect by the installer.
Please note that even 316 grade stainless steel will oxidize over time. When properly maintained, stainless steel will provide lasting beauty for years; however, exposure to harsh environments, chemicals and abuse will accelerate the natural aging process.
If you would like to make a return, please contact us, and we will provide a return authorization (RA) number. To expedite the return process, please have your original order confirmation ready and include digital photos of any damage (if applicable).
All items returned within our 30-day return period must be in their original packaging and in their original condition.
Repack your item(s) in the original packaging as you received it. Any items missing or damaged due to improper packaging will be deducted from your refund. Your RA number must be printed on the outside of all packaging.
Once we have received our return, your account will be refunded.
If an order is returned to us because it was refused at delivery, return shipping will be deducted from the refund amount and your order may be cancelled without notice.