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Request your return within 90 days of ordering.

To start a return, contact us or visit our returns center. Our team will process your return request within 1-5 business days. Once approved, we will email an authorization number and a pre-paid shipping label.

To be eligible for a refund, all returns must include an authorization number!

Once your return has been received, inspected, and approved, your refund will be applied to the payent method used on the original order. Please allow 1-5 business days to process your return.

Returned items must be unused in as-new condition.
We cannot accept pre-installed components. Used or damaged components will be rejected and will not be refunded.

Kits must be returned complete.
Incomplete or partial kits will not be refunded. Similarly, we do not accept returns of partial or cut spools of cable. Missing components will be deducted from your refund amount based on their full individual retail value.

All items must be returned in their original packaging.
If the original packaging is lost or damaged, we may ask you to hold your return until we can provide replacement packaging.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!

Cable Bullet is not responsible for unauthorized return shipments lost in transit. To be eligible for any refund, please follow all Cable Bullet return instructions and use only the provided return shipping labels.

Exchanges must be started within 30 days of receiving your order.
After 30 days, all exchanges will be treated as simple returns with any applicable restocking fees applied.

No-Penalty Exchanges are limit once per order.
As a courtesy, we will cover all shipping charges on eligible exchanges. However, multiple exchanges on a single order will be treated as returns, with all applicable restocking fees and shipping charges applied.

Once your rail components have been installed, they cannot be exchanged or returned.
When in doubt, contact us or test your application before continuing with the full project. Lay your posts out before anchoring them down, especially in or around stairs. Most adjustments can be made without installing any railing components.

All exchanges must be made using the original packaging.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging. Anti-chafe tape is part of your post and handrail packaging and protects the finish of your posts in transit.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!

Replacment components will be invoiced before shipment. Once your exchange return has be received, inspected, and approved, your refund will be applied to the payment method used on the original order. Please allow 1-5 business days to process your return.

Request your full return within 30 days of ordering.

To receive a full refund, orders must be returned complete.
Partial returns will be subject to all return guidelines and any applicable restocking fees.

All returns must be made using the original packaging.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging.

Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected!