We at Cable Bullet understand that project designs on paper do not always translate in practice. Occasionally, differing measurements, variations in landscape, changes to the project plan, and new information require different products than originally ordered. To account for these situations, our exchange policy is designed to allow for some flexibility to adjust as needed during your project. Up to one exchange resulting from these scenarios can be initiated at no penalty. Qualified exchanges won't be charged shipping and are not subject to a restocking fee! Contact us to start an exchange.
Exchanges must be started within 30 days of receiving your order and the exchanged items must be unused in as-new condition. Damaged items must be reported within 5 days of receiving your order.
After 30 days, all exchanges will be treated as simple returns with any applicable restocking fees applied.
No-Penalty Exchanges are limit once per order.
As a courtesy, we will cover all shipping charges on eligible exchanges. However, multiple exchanges on a single order will be treated as returns, with all applicable restocking fees and shipping charges applied.
Once your rail components have been installed, they cannot be exchanged or returned.
When in doubt, contact us or test your application before continuing with the full project. Speak with your installer to ensure the proper components are ready for installation. Lay your posts out before anchoring them down, especially in or around stairs. Most adjustments can be made without installing any railing components.
All exchanges must be made using the original packaging and properly stored.
If the original packaging is lost or damaged, let us know. We may ask you to hold your return until we can provide replacement packaging. Anti-chafe tape is part of your post and handrail packaging and protects the finish of your posts in transit.
Improperly packaged returns damaged in transit are subject to a 50% restocking fee and may be rejected! Please contact us with any questions regarding properly packaging your return.
Replacement components will be invoiced before shipment. Once your exchange return has be received, inspected, and approved, your refund will be applied to the payment method used on the original order. Please allow 1-5 business days to process your return.