How did you hear about Cable Bullet and why did you choose to use our system?
I spent a lot of time researching cable railing systems and searching on the internet. What I liked about Cable Bullet was how clean it looked, and from the website, it seemed like something I could do without help.
Were there any aspects of your project that worried you before you started?
I was not completely sure of what to order and I sent a drawing with measurements and we discussed the items that I would need. Everything came promptly and well packaged. Being 69 and a woman, yes, I was fearful that I would not be able to do this and or worse, start and be unable to finish it!
Did you use the instructions included in your order or talk to customer support? If so, what was your experience like?
The instructions were very important and very well done. But the best support was definitely with Cable Bullet’s customer support representative, Juan - showing him photos: “crimped enough?” and making sure I was doing it correctly. He never made me feel foolish. I appreciated that! His tips were also very helpful.
Was any part of the installation simpler or more challenging than you had expected?
The actual tightening of the cable was much easier than I thought it would be and it is a very well thought out process. By the time I had started the 3rd deck, I was pretty confident until I found all the deteriorated post sleeves along with stair risers, treads, and decking! Stairways were hard, and on the 2nd deck stairs, I decided to use tensioners for the middle post.
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